New Mexico Healthcare Executives Newsletter

Winter 2015

In This Issue:

Letter from the President

Save the Date for the 2016 Congress on Healthcare Leadership

Apply for a Tuition Waiver

Call for Innovations

Access Complimentary Resources for the Board of Governors Exam

Encourage Your Members to Apply for Fellow Status

Improving Communication for Better Retention

Host a Successful Feedback Session

Upcoming Events

Chapter Information

Chapter Contact Information

 

Letter from the President

Dear Colleagues,

While writing the chapter self-assessment for ACHE last week, I had the opportunity to look back on 2015 and assess the chapter’s performance. Wow! This chapter has accomplished quite a bit in what has seemed a very short period of time. Highlights of our 2015 include:

  • Increased membership: Our membership committee really came through this year, and we now have a whopping 174 members!

  • A vibrant board: Eight colleagues joined our board in 2015. This is an energetic group that is ready to continue its great work in 2016!

  • The establishment of the Diversity and Inclusion Working Group: Our chapter is incredibly diverse and inclusive, and we actively leveraged this aspect of our group this year. In addition to inking our New Mexico Healthcare Executives Statement of Diversity and Inclusion, this working group took an active part in planning the annual conference.

  • The annual conference: The conference was well attended and vibrant. Keynote speaker, Christy Lemak, Chair of the UAB Department of Health Services Administration, spurred a discussion that continued throughout the day.

  • A cross-sector focus: Our community-engaged programming gained traction this year, reflecting the balance of the for-profit and non-profit sectors in NM and in our membership.

  • Student chapter: Our student chapter elected its first slate of officers and has become very active! Student representation at the annual conference was impressive.

  • A broadened scholarship initiative: We have joined the ACHE Foundation in order to broaden our scholarship initiative. Thank you to Leadership Excellence Solutions and REDW for the generous support of this initiative! In addition to these corporate sponsors, individuals may also donate directly to the NMHE initiative via the ACHE Foundation. More information to come.

  • A need for mentors! The membership, our programs, and the student chapter have become so active that I am pleased to report that we have a dire need for more mentors to support our mentorship program.

This list is in no way exhaustive—the chapter has explored new avenues and found success in many areas over a few short months. And another important point: NMHE is an all-volunteer organization—all of these successes are due to the energies of all of the members who participate in and volunteer their very valuable time to myriad chapter functions. This success has a momentum that I hope you will support in 2016. Your opportunity to actively participate in the success of the chapter starts early in the year with the Strategic Planning meeting (29 January). Mark your calendar! This meeting is open to all NMHE members, and all aspects of the chapter and the plan for the year are discussed at this time. If you would like to get more involved, this is the meeting to attend! More information about times and location will be coming to you in the next few weeks.

One more big event is on the horizon: Russell Stowers will assume the presidency of NMHE on 01 January 2016, and, as of 1/1, he will be on the receiving end of the president@nmhe.org mailing address.  Thank you for the honor of being your president in 2015. I look forward to continuing to contribute to the chapter and supporting Russell as your Immediate Past President in 2016.

Best wishes for a fulfilling and prosperous New Year,

Kelly

   

Save the Date for the 2016 Congress on Healthcare Leadership

ACHE’s Congress on Healthcare Leadership brings you the best in professional development, exceptional opportunities to network with and learn from peers, and the latest information to enhance your career and address your organization’s challenges in innovative ways. The 2016 Congress on Healthcare Leadership, “Leading Well,” will be held March 14–17 at the Hyatt Regency Chicago.

 

More than 4,000 healthcare leaders attended the 2015 Congress on Healthcare Leadership. Join us in 2016 and be part of the dynamic, energizing event that draws the top healthcare leaders from across the nation and around the world.

 

This premier healthcare leadership event provides:

 

  • Education on current and emerging issues

  • More than 140 sessions of practical learning from healthcare’s top leaders

  • Opportunities to connect with your peers

  • Career-enhancement workshops
     

The opening date for Congress 2016 registration and to reserve hotel accommodations is Nov. 11, 2015.

 

Apply for a Tuition Waiver

To reduce the ACHE educational programming barriers for ACHE members experiencing economic hardship, ACHE has established the Tuition Waiver Assistance Program.

ACHE makes a limited number of tuition waivers available to Members and Fellows whose organizations lack the resources to fund their tuition for education programs. Members and Fellows in career transition also are encouraged to apply. Tuition waivers are based on financial need and are available for the following ACHE education programs:

  • Congress on Healthcare Leadership
  • Cluster Seminars
  • Self-Study Programs
  • Online Education Programs
  • ACHE Board of Governors Exam Review Course

 

All requests are due no less than eight weeks before the program date, with the exception of ACHE self-study courses—see quarterly application deadlines on the FAQ page of the tuition waiver application. Incomplete applications and applications received after the deadline will not be considered. Recipients will be notified of the waiver review panel's decision not less than six weeks before the program date. For ACHE self-study courses, applicants will be notified three weeks after the quarterly application deadline.

 

If you have questions about the program, please contact Teri Somrak, associate director, Division of Professional Development, at (312) 424-9354 or tsomrak@ache.org. For more information, visit ache.org/TuitionWaiver.

 

 

Call for Innovations

ACHE would like to invite authors to submit abstracts of their posters for consideration for the 32nd Annual Management Innovations Poster Session to be held at ACHE’s Annual Congress on Healthcare Leadership. We are interested in innovations around challenges your organization has faced, such as in the areas of improving quality or efficiency, improving patient or physician satisfaction, implementation of electronic medical records and optimizing the use of new technology. All accepted applicants will be expected to be available to discuss their posters on March 14 between 7 a.m. and 8 a.m.; posters will remain on display from March 14–16, 2016, at Congress.

 

Please go to ache.org/CongressPosterSession for the full selection criteria. Abstracts should be submitted as an email attachment to PosterSessions@ache.org by Jan. 19, 2016.

 

 

Access Complimentary Resources for the Board of Governors Exam

For Members starting on the journey to attain board certification and the FACHE® credential, ACHE offers complimentary resources to help them succeed so they can be formally recognized for their competency, professionalism, ethical decision making and commitment to lifelong learning. These resources, which include the Exam Online Community, the Board of Governors Examination in Healthcare Management Reference Manual and quarterly Advancement Information webinars, are designed to be supplements to other available Board of Governors Exam study resources, such as the Board of Governors Review Course and Online Tutorial.

  • The Exam Online Community is an interactive platform to learn and glean study tips from other Members taking the Exam. Participants can discuss Exam topics with experts and have the option to participate in study groups. Interested Members may join the Exam Online Community at bogcommunity.ache.org.
  • The Reference Manual, found at ache.org/FACHE, includes a practice 230-question exam and answer key, a list of recommended readings, test-taker comments and study tips.
  • Fellow Advancement Information webinars provide a general overview of the Fellow advancement process, including information about the Board of Governors Exam, and allow participants to ask questions about the advancement process. An upcoming session is scheduled for Dec. 10. Register online at ache.org/FACHE.

 

 

Encourage Your Members to Apply for Fellow Status

The importance of earning the distinction of board certification as a Fellow of the American College of Healthcare Executives cannot be overstated. Encouraging your chapter members to take the next step in advancing their career by achieving Fellow status benefits their professional goals and the healthcare management profession as it demonstrates a healthcare leader’s competence, leadership skills and commitment to excellence in the field. The minimum requirements to submit a Fellow application include: ACHE membership; a master’s or other advanced degree; a healthcare management position with a minimum of two years healthcare management experience; three references from current Fellows (one of which must be a structured interview); and a copy of the Member’s current job description, organizational chart and resume. Upon submitting the application, applicants have three years to complete the remaining requirements for advancement to Fellow.  

 

Fellow applicants who successfully meet all requirements by Dec. 31, 2015, including passing the Board of Governors Examination, will be eligible to participate in the 2016 Convocation Ceremony at the 2016 Congress on Healthcare Leadership.

 

Direct your members to ache.org/FACHE to review all requirements and to apply.

Improving Communication for Better Retention

Although compensation can be one reason why employees choose to leave a company, poor communication and ineffective management also are contributing factors. Improving the way in which you interact with your employees will strengthen their loyalty to you. Below are ways to sharpen your communication tactics.

  • Listen. Don’t plan your response to a conversation while speaking with an employee. Listen, then respond.

     

  • Free your schedule. Information and input shouldn’t only take place in casual conversations when briefly crossing paths with someone. Schedule regular appointments with employees for one-on-one discussions.

     

  • Be transparent. When something occurs within your organization that affects your subordinates, inform them as soon as possible with all of the appropriate information. Don’t withhold bad news for fear of lowering morale—instill trust by sharing all you know. 

     

  • Remain consistent. Don’t promise one thing and act in a way that contradicts what you’ve said. Stay true to the promise you make to promote honesty and integrity.

     

  • Provide regular feedback. No matter whether an employee’s performance is good or poor, be upfront and honest and provide regular feedback. When performance can be improved, coach the employee on actions to take moving forward.

     

  • Step out of your office. Email is an efficient and easy form of communication, but it isn’t a substitute for one-on-one, personal conversations. Talk to your team face to face as often as possible to show you are paying attention to what is happening in the organization and that you care about their performance.

—Adapted from Communication Solutions October 2015 newsletter, www.communicationbriefings.com.

 

Host a Successful Feedback Session

Feedback given during one-on-one employee meetings cannot lead to desired results without a proper plan in place. Keep in mind that the goal of feedback is not to criticize or praise, but to influence behavior and come up with concrete solutions for improvement. Generate a positive outcome and strengthen your workforce with these strategies.

 

Evaluate your relationship. Think about how well you know the employee and whether the relationship has been formal or friendly. Reflect on the feedback you have given the employee in the past, and ask yourself whether you have thoroughly and clearly explained requirements, expectations and metrics for that person’s role.

 

Plan the meeting. Construct an outline or schedule of topics and talking points you wish to cover in your meeting. This will allow the meeting to progress more smoothly and ensures you won’t forget anything you hope to cover. Include positive and negative examples of behavior, and come up with suggestions for potential solutions. Be prepared to be flexible throughout the conversation. It might not go to the way you planned, and you need to be ready to change course based on the person’s reaction.

 

Be firm but fair. Try to offer even negative feedback in a way that respects the employee. People tend to shut down when someone is heavily criticizing their behavior and performance. Don’t sugarcoat the information, but try to add something positive to what you’re trying to convey. A mistake can be sign of an employee’s desire to do the right thing, and recognizing this will mold your feedback in such a way that makes it easier to accept.

 

Take responsibility. Make sure to stand behind your feedback. Don’t speak for other people unless the situation requires it. This could perhaps be a group problem or an allegation of harassment. Blaming those above you will undercut the employee’s respect for you and your position.

 

Give people time to reflect on your feedback. Do not expect employees to instantly accept your information and yield immediate results. Effective feedback shouldn’t come as a complete surprise to the employee, but some people may need time to think about and process what you have told them. Listen to what they say; you might not agree, but showing that you hear them and appreciate their own feedback will increase your chances of a constructive outcome.

 

—Adapted from Communication Solutions October 2015 newsletter, www.communicationbriefings.com.

Upcoming Events

Our chapter is committed to delivering educational and networking events for our members throughout the year. You can find a current schedule of events through the end of the year on our event calendar

Chapter Information

Kelly Byram, MS, MBA – President

Russell Stowers, EdD, FACHE - Membership Committee Chair, Incoming President

Matthew Klosterman, MSHA - Past President and Programs Committee Chair

Greg Nainani, CPA, MBA - Treasurer and Finance Committee Chair

Claire Hilleary, CPA, MBA - Secretary and Communications Committee Chair

Rick Wallace, D.Sc., FACHE - Regent

Kat Abraham - Board Member and Community Service Liaison

Ron Aldrich, MBA, LFACHE - Board Member and Coordinator of the Diversity & Inclusion Working Group

Amy Blasing, MSN, BSN, RN – Board Member

Christina Campos, MBA, FACHE - Board Member

Michael R. Gomez, MD, MS-HCA, FACHE – Board Member

Mary Jacintha, MSc, MS, FACHE - Board Member

Deb Mohesky, MS, MBA - Board Member and Mentorship and Advancement Committee Chair

Debra Perez, BSN, MBA - Board Member

Barry Silbaugh, MD, MS, FACPE - Board Member

Ryan Stevens, MBA - Board Member

Chapter Contact Information

If you would like more information about the New Mexico Healthcare Executives and our events:

  • visit our web page www.nmhe.org
  • follow us on Twitter: @NM_ACHE
  • join our group on LinkedIn

For information about chapter events and communications: 

  • contact our Programs Committee at programming@nmhe.org
  • contact our Communications Committee at communications@nmhe.org

We are an independent chapter of the American College of Healthcare Executives (ACHE). Members of ACHE automatically gain membership to their local chapter of ACHE. Information about membership can be found at our web site or at ACHE's membership page